Bola Health Loyalty Plan Privacy Policy

Effective Date: October 19, 2024

At Bola Health, we are committed to safeguarding the privacy of our members and partners. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you participate in the Bola Health Loyalty Plan. We adhere to the principles outlined in the Jamaica Data Protection Act (JDPA) and other relevant privacy laws to ensure that your personal data is handled with care and transparency.

By enrolling in the Bola Health Loyalty Plan, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information from members and partners:

Personal Information: This may include your name, address, email, telephone number, date of birth, and any other relevant contact details.
Health Information: As part of our holistic healthcare approach, we may collect health-related information such as medical history, wellness preferences, and details of your interactions with Bola Health services.
Transactional Information: Information related to your use of the loyalty plan, such as service appointments, purchases, event attendance, and the rewards or benefits you access.
Partner Information: For our partners, we may collect business details such as the company name, address, contact details, and transactional data related to the loyalty plan.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

Program Management: To administer and manage your membership in the loyalty plan, including tracking benefits, rewards, and engagement with partners.
Communication: To communicate with you about your membership status, updates to the loyalty plan, offers, rewards, and upcoming events.
Personalized Services: To provide personalized wellness packages, event recommendations, and other services tailored to your health and wellness needs.
Analytics and Improvement: To analyze member and partner engagement, assess the effectiveness of the loyalty plan, and improve our services.
Compliance: To comply with our legal obligations under the Jamaica Data Protection Act and other relevant laws.

We value your privacy and will not sell your personal data. We may share your information in the following circumstances:

With Partners: To facilitate the delivery of services, rewards, and exclusive offers provided by our Village Partners. Any data shared with partners will be limited to what is necessary to provide the specific benefit or service.
Service Providers: We may share your data with third-party service providers who assist us with administrative functions, such as data processing, communication management, and IT support. These providers are required to maintain the confidentiality and security of your information.
Legal Requirements: We may disclose your information if required by law or in response to legal processes such as a court order or government request.

4. How We Protect Your Information

Bola Health implements robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption: All personal information stored electronically is protected by encryption.
Access Controls: Access to your personal information is restricted to authorized personnel who require the information for legitimate business purposes.
Secure Data Transmission: We use secure methods to transmit your data, including the use of secure sockets layer (SSL) encryption for online interactions.

5. Your Rights Under the Jamaica Data Protection Act

As a member or partner of the Bola Health Loyalty Plan, you have the following rights under the Jamaica Data Protection Act:

Right to Access: You have the right to request access to the personal data we hold about you and receive information about how it is processed.
Right to Correction: You may request corrections to any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw your consent.
Right to Object: You can object to the processing of your personal data for direct marketing purposes or if the processing is not aligned with your legitimate interests.
Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another data controller.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

6. Retention of Your Data

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

7. Data Transfers

If Bola Health needs to transfer your personal information outside of Jamaica for processing, we will ensure that appropriate safeguards are in place in compliance with the Jamaica Data Protection Act. This may include contracts or other measures to ensure that your data is protected in line with the same standards applied within Jamaica.

8. Children’s Privacy

Bola Health is committed to protecting the privacy of children. We do not knowingly collect or process personal data from children under the age of 18 without the explicit consent of a parent or guardian. If you believe we have collected personal data from a child without proper consent, please contact us immediately, and we will take steps to delete the information.

9. Updates to This Privacy Policy

Bola Health may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will notify you of any significant changes by posting the updated policy on our website or by sending an email to members and partners.

10. Contact Us

If you have any questions about this Privacy Policy or your rights under the Jamaica Data Protection Act, please contact us at:

Phone: (876) 807-9283
Email: [email protected]
Address: Unit A1-U34 Upper Waterloo Road, Kingston 8, Jamaica

By participating in the Bola Health Loyalty Plan, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal data as outlined.